Storage and Security of Information

SOILS NORTH respects the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (‘Personal Data’).

We seek to store your Personal Data in secure operating environments that are not accessible to the general public, and to have security measures in place at our physical facilities to protect against the loss, misuse or alteration of your Personal Data by our employees or third parties.

However, no data transmission over the Internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. SOILS NORTH will not be held responsible for events arising from unauthorised access to your Personal Data. SOILS NORTH will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then seek to investigate whether the security breach was related to the data transmissions from or to SOILS NORTH and let you know what steps can be taken and have been taken to help rectify the problem. Further action, such as reporting incidents to the police or other proper authorities, may also be required.

You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support.

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than our suppliers and operators who assist us in providing the information and/or services we are providing to you. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws.

Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.

Cookies

“Cookies” are pieces of information that are stored by your web browser on your computer’s hard disk, for record-keeping purposes. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number), they only identify your computer. You can choose to reject cookies by changing your browser settings.

This may, however, prevent you from using our site to its fullest abilities.

SOILS NORTH makes use of cookies to help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site, record session information, collect information on how you visit and access our websites and Applications.

In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Ad words. These ads may appear on this website or other websites you visit.

Disclosure of Your Information

SOILS NORTH may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned immediately.

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of SOILS NORTH owned and operated by SOILS NORTH, our customers or third parties.

Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.

How We Use Your Information

We use your personal information in the following ways:

• For registration and to manage your account, including to allow your access to and use of our  site; to communicate with you in general, including to provide information about SOILS NORTH.
• To provide you with the information you request about our products.
• To send you email marketing messages and information.
• To enable our third-party suppliers to fulfil your bookings.
• To confirm your purchases.
• To ensure you are correctly billed.
• To enable us to publish content you submit to us to our website and on our mobile applications.
• To measure and track demographic details about our customers.
• To target content on our website to more closely match your interests and otherwise customise your experience with Soils North, including customising the ads shown to you.
• To target the appropriate content for email marketing messages to better match your interests.
• To respond to your questions and comments.
• To measure interest in and improve our products, services, websites and applications.
• To notify you about offers and products or services available from us or our partners that may be of interest to you.
• To solicit information from you, including through surveys.
• To resolve disputes or troubleshoot problems.
• To prevent potentially prohibited or illegal activities.
• To enforce our Terms of Use as otherwise described to you at the point of collection.
• To tailor our products and services to suit your personal interests and the manner in which visitors use our sites, applications and social media assets.
• To operate, evaluate and improve our business and the products and services we offer.
• To analyse and enhance our marketing communications and strategies (including by identifying when emails sent to you have been received and read).
• To analyse trends and statistics regarding visitors’ use of our sites, mobile applications and social media assets, and the purchases visitors make on our sites.
• To protect against and prevent fraud, unauthorised transactions, claims and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorised users.

We will provide you with choices regarding the use and disclosure of your Personal Data for
marketing purposes.

Links to Third Parties

This website may contain links to other websites. Those external websites do not operate under this Privacy Policy. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. We are not responsible for the privacy practices of other sites and we recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information. This privacy policy applies solely to information collected by this website.

Updates and Changes to Our Privacy Policy

We strive to ensure our privacy policy remains current, as such this policy is subject to change. SOILS NORTH reserves the right to change and modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Using our websites or applications after a notice of changes has been sent to you
or published on our website shall constitute consent to the changed terms and practices. Please return periodically to review our privacy policy.